Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
Bulk billing is available to all patients with a valid Medicare card. Allied health services and specialist consultations may attract a fee and will vary depending on the complexity of the service or procedure required.
Services excluded from bulk billing include:
- WorkCover
- RHCA Medicare cardholders
- Procedures
- Pap smears
- Pre-employment medical assessments
- Driver assessment forms
- Medical reports
- Skin cancer checks
OSHC/OVC Membership Holder
Our billings for patients holding an OSHC/OVC membership are:
- Short consultation – $50
- Standard consultation – $75
- Long consultation – $120
- Prolonged consultation – $150
Appointments
New Patients Welcome
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 15 minutes.
Practice Policies
Communication Assistance
If you require assistance with communication (e.g. a translator) please notify our reception team upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phoning 1800 246 945.
After-hours Services
If your situation is an emergency, please call an ambulance – 000 or visit your local emergency department.
When you need urgent medical care and Ballarat Doctors is closed, 13SICK booking lines (12 74 25) are open from 6:00 pm on weekdays, 12:00 pm Saturdays, and all-day Sundays and public holidays.
Our doctors treat common, non life threatening, acute conditions such as respiratory infections, skin infections and rashes, migraines, gastro, ear infections, fevers, urinary tract infections, and injuries from falls.
Please contact Grampians Health Ballarat (Ballarat Base Hospital)
Phone: 03 5320 4000
Fax: 03 5320 4826
Location: 1 Drummond Street North Ballarat Central VIC 3350
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Ballart Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Ballarat Doctors a Bulk Billing Practice?
Ballarat Doctors is a bulk billing practice.
We Bulk bill patients 16 and under
DVA card holders
Concession and Pensioner card holders
Do you bulk bill for everything?
We bulk bill for most standard consultations. However, there may be a fee for some specific services not covered by Medicare, such as travel vaccinations, some procedures, and long consultations. We will always inform you upfront if any fees apply.
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
You can book an appointment by phone at (03) 8391 7025 or by visiting our reception in person. We also offer online booking for your convenience (click here to book).
What should I bring to my appointment?
Please bring your Medicare card, any relevant referral letters, a list of your current medications, and any questions you may have for the doctor.
Do you offer telehealth consultations?
(Yes) We do offer telehealth consultations. Please contact our reception for more information.
